Privacy Policy

Last Updated On: 27th July, 2018

This Privacy Policy ("Privacy Policy") is designed to help you understand how KNOBYTE("MONKEYFI", "we" or "us") collects and processes the information that you share when you use our website located at www.monkeyfi.com and each of their associated domains (together, the "Sites") and our mobile applications (the "Apps," and together with the Sites, the "Service"). For purpose of the Data Protection Act 1998, the data controller of the information that you share is MONKEYFI, C/O KNOBYTE, 2/1C, Nawab Ali Lane, Kolkata - 700023, West Bengal, India. We provide your Personal Information to KNOBYTE who makes certain decisions about the way in which your data is used. Those uses are consistent with what is stated in this policy but as a result of KNOBYTE making such decisions, it is also a data controller for the purposes of the Data Protection Act 1998. Please note that certain of the uses of Personal Information set out in this policy may be carried out by brand MONKEYFI or KNOBYTE.

Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we do not collect and process information about you, please do not provide it to us and do not access the Service.

We do not knowingly collect any Personal Information from children under 13. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us at hello@monkeyfi.com.

1. Information we collect

We collect the information that you share with us, including:

  • Personal Information: "Personal Information" is information that can personally identify you, such as your name, email address, telephone number and mailing address. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service.
  • General Technical Information: When you visit the Service, we may collect various categories of general technical information ("General Information"). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service. When you use the Service through your mobile device, we also collect device type and UUID, a unique identifier generated within the App, and store this information in log files. We use this information to provide you with the most up to date application and features, or, to the extent permitted under applicable law, to advertise or promote products or services to a specific device type]. We are also working closely with third parties such as analytics and marketing services providers and may receive aggregated and anonymized data relevant to your demographic from them that we use to target advertising based upon your interests.
  • General Information and Personal Information may be combined and/or linked to Third Party Information for the purposes described in more detail below.

A. Registering for the service

If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.

You may also register for the Service using another service, such as Facebook. If you create your MONKEYFI account by connecting through another service, you are authorizing us to use public information from that connected account to help complete your MONKEYFI profile. Please remember that the manner in which the service uses, stores, and discloses your information is governed solely by the policies of such service. We recommend that you review the terms and policies of that service, including its privacy and data gathering practices. MONKEYFI shall have no liability or responsibility for the privacy practices or other actions of any third-party service provider or any other third-party site or service that may be enabled within the Service. You may review, update, or modify your account information, including profile and contact information, at any time by logging into your MONKEYFI account. You may also permanently delete your account or make any other requests relating to personal data by contacting us hello@monkeyfi.com.

B. Online identification tools

Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather General Information.

We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalize your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.

We also use session and persistent cookies to keep track of your shopping cart and for other purposes like personalizing the Service. A cookie is a small file stored by your internet browser on your computer. You can find more information about cookies and how to manage them at www.allaboutcookies.org/. A "session cookie" stores temporary information that is erased when you close your web browser or turn off your computer. A "persistent cookie" enables the Service to recognize you when you return to it and remains stored on your computer until you delete it. Your web browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Service will not be able to recognize your account or to personalize the content that you see. We do not and cannot use cookies to gather other information that may be stored on your hard drive.

Third-party advertisers also help us display tailored content to our customers and serve advertising on our behalf. These advertisers may also utilize cookies and/or web beacons to collect General Information about your activities on the Service, to target advertising based upon your interests and to measure effectiveness of the Service. If you wish to not have General Information used for the purpose of serving you targeted ads, you may opt-out by visiting www.youradchoices.com or similar online resources about behavioral advertising. Please note that opting out prevents targeted advertising from selected networks but does not prevent all advertising.

C. Third party features

The Service also may include an activity feed, social media buttons and widgets, such as the Facebook "Like" button or the "Share This" button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Service and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Service and your interactions with them are governed by the privacy policy of the third party that provides the feature.

D. Third-party links

We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

2. Security information

We take every precaution to protect our users' information.

When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://.

If you have any questions about security at our Web site, please contact us at hello@monkeyfi.com.

3. International transfers of data

The data that we collect from you may be transferred to, and stored at, a destination outside the Indian Territory.

It may be processed by staff operating outside the Indian Territory who work for one of our group companies or for a third-party service provider of the group or stored in our servers in the United States. By submitting your personal data, you agree to this transfer, storing or processing. Please note that data protection and other applicable laws of the India may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4. Changes to our privacy policy

We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the "Last Updated" date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the Service. Your continued use of the Service after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. If we make any material change, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice of this Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Service.

5. Questions about our privacy policy

If you have questions about this Privacy Policy or MONKEYFI generally, please contact us hello@monkeyfi.com. You can also send us physical mail to: 2/1C, Nawab Ali Lane, Kolkata – 700023, West Bengal, India.

Terms and Conditions of Use

The following terms govern the use of one or more of the following websites by you: www.monkeyfi.com (being the "Site"). Terms which are specific to the use of the Site are set out at the end of these terms and comprise part of them and are incorporated into them.

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS SITE. By using this Site, you agree to the following terms of use (the "Terms of Use") and our privacy policy If you do not agree to these terms, you may not use this Site. KNOBYTE ("MONKEYFI", "we" or "us") reserves the right, at any time, to modify, alter, or update these Terms of Use from time to time. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

General

The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Your confirmation of acceptance will be sought in respect of any changes which substantially affect your position under these terms.

Copyright

All Site design, text, graphics, and the selection and arrangement thereof are of MONKEYFI or KNOBYTE all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of isabisstore.com is strictly prohibited.

Trademarks

The www.monkeyfi.com mark and logo are service marks of MONKEYFI or KNOBYTE. All other trademarks, product names and company names or logos cited herein or on the Site are the property of their respective owners.

Order acceptance

If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. Whereas, following such acceptance, MONKEYFI or KNOBYTE will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order). If that is the case, we will notify you as soon as possible and will transform the amount for the unavailable products back onto your MONKEYFI Cash (virtual money). If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. MONKEYFI’S acceptance is therefore subject to the availability of products following the receipt of the confirmation email by you. Equally, while MONKEYFI endeavors not to make any errors on its website and to ensure that its descriptions, details and dimensions of the products mentioned by the vendors, its prices and other information about the products, are accurate and up to date, errors can occur. If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the cancelled part of your order will be refunded to your account or onto your card (or will not be taken at all if the payment process has not begun at that time). This in no way restricts or limits your ability to return the goods in line with our returns policy. Certain orders may constitute improper use of our Site and "MONKEYFI Cash". MONKEYFI reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Payment will not be taken, or will be refunded, for any refused orders. Your account, including MONKEYFI Cash, may also be restricted or terminated for any reason, at MONKEYFI’S sole discretion, that you have breached these Terms of Use or any other policy or terms of use relating to the Site or if you have otherwise misused the Site. Verification of certain information may be required prior to the acceptance of any order. An order may not be accepted if such information is not forthcoming from you following such a request. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and MONKEYFI reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Links to Other Web Sites

MONKEYFI makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or web sites linking to this Site.

Warranties and Disclaimers

MONKEYFI intends for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. MONKEYFI, SOLELY TO THE EXTENT THAT ANY SUCH WARRANTIES CAN BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW, EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Limitation of Liability

IN NO EVENT SHALL MONKEYFI OR KNOBYTE AND ITS OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF MONKEYFI HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, EXCEPT WHERE LIABILITY CANNOT BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW.

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available from MONKEYFI through the Site or other channels.

The Site is operated by MONKEYFI from its office in Kolkata, West Bengal, India. These terms and any non-contractual obligations arising from them or in relation to them shall be governed and construed in accordance with the laws of West Bengal. The courts of West Bengal shall have exclusive jurisdiction over all contractual and non-contractual disputes arising out of or in relation to these terms.

MONKEYFI makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Use of this site constitutes acceptance of our Terms of Use. Copyright 2018 by MONKEYFI or KNOBYTE. All rights reserved.

If you have any issue regarding a product or service you have bought from us, you can seek to settle the dispute by directly contacting us at hello@monkeyfi.com. There can be further procedures which can be an alternative to resolving disputes by arbitration or before a court in West Bengal and as such they are called Alternative Dispute Resolution (ADR). When they are carried out online, they are called Online Dispute Resolution (ODR).

Resolving disputes through ADR/ODR, in general, is easier, faster and less expensive than resolving disputes before a court.

Registered Name: KNOBYTE

Brand: MONKEYFI

Registered at: 2/1C, Nawab Ali Lane, Kolkata – 700023, West Bengal, India.

Send Us Your Suggestions

Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a lifelong shopper with www.monkeyfi.com

Please email us at hello@monkeyfi.com.

Contact Us

Please contact us with any questions you have. We are here to serve you. We guarantee your satisfaction. On most items, we offer a 24 hour return policy. Please see our Shipping and Return Policy for specific information.

Thank you for your business.

By Phone: +917044310291

By Email: hello@monkeyfi.com

By Mail: MONKEYFI | C/O KNOBYTE | 2/1C, Nawab Ali Lane, Kolkata – 700023, West Bengal, India.

For Media Inquiries

If you are a member of the media and have questions about the company or would like to feature us in your publication, please email us at hello@monkeyfi.com and we will respond to your request immediately.